Returns & Exchanges
At The Vault Pro Scooters, we want to ensure you are completely satisfied with your gear. If your order isn't the perfect fit, you can return or exchange unused items in their original packaging within 30 days of purchase.
Check Eligibility
Ensure all items are in brand new, uninstalled condition with original packaging and tags intact to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Authorization number.
Pack and Ship
Securely pack your items to prevent damage during transit and attach the provided shipping label or use your preferred carrier to send the package back to our warehouse.
Inspection and Refund
Once our team inspects your return for quality assurance, we will process your refund or ship out your exchange within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing