Frequently Asked Questions
Everything you need to know about your pro scooter gear.
How long will it take for my order to ship?
Most orders are processed within 24-48 business hours. Depending on your location, standard shipping typically takes 3-7 business days via UPS or FedEx.
Do you offer professional scooter assembly?
Yes, we offer a 'Build and Tune' service for custom completes. For standard out-of-the-box scooters, most require only minor assembly like tightening the bars and compression.
What is your return policy for scooter parts?
We accept returns on unused, unopened items in their original packaging within 30 days of purchase. Please note that used parts or custom-built scooters are not eligible for return.
How do I know which bar size is right for me?
Generally, scooter bars should sit between your waist and hip bone. You can find specific sizing guides on each product page or contact our support team for a personalized recommendation.
Do you ship internationally?
Yes, The Vault Pro Scooters ships worldwide. Shipping rates and customs duties are calculated at checkout based on your specific country and package weight.
Are your products covered by a warranty?
Most manufacturers offer a limited warranty against defects. If you believe your part has a manufacturing flaw, please contact us with photos and your order number so we can assist with the claim.